Terms of service

🛎 Customer Service Policy

We’re here for you—before, during, and after your purchase.

At Wassupgirl, we’re committed to delivering not only quality products but also exceptional service. Our customer-first approach means fast response, reliable delivery, and a worry-free return experience—wherever you are in the world.

💬 Customer Support

  • Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

  • We respond to all inquiries within 24 hours (excluding weekends and public holidays).

  • Contact us at:
    📧 [email protected]
    💬 Chat support available via website or social channels (if applicable)

We speak your language! Our support is available in English, and we’re expanding to other languages soon.

📦 Order Processing & Shipping

  • Orders are processed within 1–3 business days.

  • Once shipped, you will receive a tracking number via email.

  • We work with trusted logistics partners such as DHL, FedEx, 4PX, Cainiao, YunExpress, etc.

  • For detailed information, please check our Shipping Policy.

🔄 Returns & Refunds

We want you to love your order. If you're not satisfied:

  • You may request a return within 14 days of receiving the item.

  • Products must be unused, in original condition and packaging.

  • Damaged or incorrect items will be replaced or refunded at no additional cost.

  • For more, visit our Returns Policy.

🛡 Product Quality & Guarantee

We stand behind the quality of every item:

  • All products undergo strict quality control before shipping.

  • In the rare case of quality issues, we offer a full refund or free replacement.

  • Some items may come with additional warranty—see product page for details.

🔐 Privacy & Payment Security

  • We use SSL encryption and secure payment gateways (PayPal, Stripe)

  • Your data is 100% confidential and never shared with third parties

  • For more, please refer to our Privacy Policy

🤝 Our Service Commitment

  • 🚚 Fast Global Shipping

  • 💬 Friendly & Fast Customer Support

  • 🔁 Easy Returns & Refunds

  • ✅ Strict Product Quality Control

  • 🔐 Safe & Secure Payment

  • 🌍 We care about every customer, everywhere

These Terms of Service shall be governed by and construed in accordance with the laws of UK.

Company Name:Empire Style Innovations Limited

Address:50 Princes Street, Ipswich, England, IP1 1RJ

Thank you for choosing Wassupgirl.
We look forward to bringing a better shopping experience to your door—wherever you are.